Gift Card FAQs – Nigeria
Everything you need to know about buying and using gift cards in Nigeria
What types of gift cards can I purchase in Nigeria?
We offer a wide range of popular gift cards including iTunes, Google Play, Amazon, Netflix, Spotify, Xbox, PlayStation, Steam, Walmart, eBay, Apple Music, and many more. All cards are available for instant digital delivery.
How do I purchase a gift card?
Simply select your desired gift card, choose the denomination, proceed to checkout, and make payment using your preferred Nigerian bank (USSD, transfer, or mobile banking). Your gift card code will be delivered instantly to your email.
What payment methods are accepted for gift card purchases?
We accept payments from all major Nigerian banks including Zenith Bank, GTBank, First Bank, Access Bank, UBA, and Stanbic IBTC. You can pay via USSD code, direct bank transfer, mobile banking apps, or QR code payment.
How long does it take to receive my gift card after payment?
Gift cards are delivered instantly to your registered email address within 1-5 minutes after successful payment confirmation. In rare cases of network delays, delivery may take up to 15 minutes. Check your spam folder if you don’t see the email.
Are the gift cards genuine and valid?
Yes! All our gift cards are 100% genuine, sourced directly from authorized retailers and distributors. Each card comes with a valid activation code that can be verified on the official platform (iTunes, Google Play, Amazon, etc.).
Can I use international gift cards purchased from Nigeria?
Yes, most gift cards like iTunes, Google Play, Amazon, and Netflix can be used internationally. However, some cards may be region-specific. We clearly indicate the region/country for each gift card on the product page.
What denominations are available for gift cards?
Gift cards are available in various denominations ranging from $10 to $500 USD depending on the card type. Common denominations include $10, $15, $25, $50, $100, and $200. Some cards also offer custom amounts.
How do I redeem my gift card code?
Each gift card comes with detailed redemption instructions. Generally, you log into your account (iTunes, Google Play, etc.), navigate to the redeem section, enter the code provided in your email, and the balance will be added instantly to your account.
Do gift cards expire?
Most gift cards do not expire and remain valid indefinitely until redeemed. However, some cards may have expiration dates which will be clearly stated in the product description. Once redeemed to your account, the balance typically doesn’t expire.
Can I get a refund if I bought the wrong gift card?
Due to the digital nature of gift cards, all sales are final once the code has been delivered. However, if you received a defective or invalid card, please contact our support team within 24 hours with proof, and we’ll investigate and provide a replacement or refund.
What should I do if my gift card code doesn’t work?
First, ensure you’re entering the code correctly without spaces. If the issue persists, verify you’re redeeming on the correct platform and region. If the code still doesn’t work, contact our 24/7 support team immediately with your order details, and we’ll resolve it within 1 hour.
Can I purchase gift cards as a gift for someone else?
Absolutely! During checkout, you can specify a different email address where the gift card should be delivered. You can also add a personalized message. The recipient will receive the gift card code directly in their inbox.
Are there any transaction fees for purchasing gift cards?
There are no hidden fees. The price you see is the final price you pay. However, your bank may charge a small transaction fee for bank transfers or USSD payments (typically ₦10-₦50), which is separate from our service.
Can I buy multiple gift cards in one transaction?
Yes! You can add multiple gift cards to your cart and complete the purchase in a single transaction. This is perfect if you’re buying gifts for multiple people or want different types of cards for yourself.
Is it safe to buy gift cards online in Nigeria?
Yes, our platform uses bank-level 256-bit SSL encryption to protect all transactions. We never store your payment information, and all gift card codes are delivered through secure, encrypted emails. We’re also fully compliant with Nigerian e-commerce regulations.
Can I resell or trade my gift card?
Once purchased, gift cards are your property and can be used, gifted, or resold at your discretion. However, we recommend only trading with trusted parties. We are not responsible for any third-party transactions involving gift cards purchased from us.
Do you offer bulk discounts for large gift card orders?
Yes! We offer special pricing for bulk orders (10+ cards) and corporate purchases. Contact our business sales team at business@giftcards.ng or call 0800-GIFTCARD for a customized quote and dedicated account management.
What is the exchange rate used for gift card purchases?
Gift cards are priced in USD but you pay in Nigerian Naira (₦). We use competitive market rates updated daily. The exact NGN amount is displayed at checkout before you confirm your purchase, so there are no surprises.
Can I check my gift card balance before using it?
Yes, most gift card providers (iTunes, Google Play, Amazon, etc.) offer balance checking tools on their websites or apps. Simply visit their official site, navigate to the gift card section, and enter your code to check the remaining balance.
How can I contact customer support if I have issues?
Our customer support team is available 24/7 to assist you. Reach us via WhatsApp at +234-XXX-XXX-XXXX, email support@giftcards.ng, call 0800-GIFTCARD, or use the live chat on our website. Average response time is under 5 minutes.
